Where are you guys located?
8045 Zurich, Switzerland.
Do you guys have a physical store?
Do you have any other social medias?
How long will it take to get my order?
It takes max. 24 hours to process an order, if your order is placed after 5pm (CET/MEZ) your order will not be processed until the next day. It takes 2-5 business days for domestic delivery (Switzerland), and up to 2 weeks for international orders.
Can I exchange stuff or get my Money back?
No, unfortunately this is not possible.
Will you be getting any more of "X" item in stock?
Once we see something sells out, we try our hardest to restock as soon as possible. Sometimes we are not sure if we are able to restock items. For this reason, we update our Instagram page to let you know of our recently stocked merchandise. Please follow us: @venerezurich OR another of our social medias.
Do you ship to Ukraine, Russia, China, Brazil, etc.?
Yes, we ship worldwide.
How do I get featured on your Instagram?
We LOVE to feature you guys rocking our stuff. Simply upload a selfie wearing your Venere Zurich gear and hashtag #venerezurich on Instagram.
I am an international customer, why do I have to pay to receive my package?
Unfortunately, this is not in our control. Each country has different customs regulations. We are not obligated to pay for customs, this should be paid by you if your country requires it. Please contact you country's customs office for more information.